FAQ

Orders over a set amount ship free. Under that, you pay a flat rate based on your province. Checkout shows your exact shipping cost before you pay.

Standard takes 2 to 7 business days, and some addresses can also choose expedited. The current free shipping amount is on our Shipping & returns page.

When your order ships, we email you a tracking link. Tap it to see where your box is.

Can’t find that email? Check your spam folder, or log in to see your orders. If tracking stops moving, email support@firebellytea.com with your order number and we’ll look into it.

We’re sorry. Email support@firebellytea.com within 30 days of getting your order. Send your order number, what went wrong, and a photo if you can. We’ll work with you to make it right.

Reach out within 30 days of getting your order and we’ll work it out with you. Opened tea and used accessories usually can’t be returned. Sale items and gift cards are final sale.

If a refund is approved, it goes back to the way you paid. Your bank may take a few days to show it. Full details on our Shipping & returns page.

First, check that you’re on the site for the country you’re shipping to. This is our Canadian site, for Canadian addresses, in Canadian dollars. Shipping to the US? Order on firebellytea.com.

Still stuck? Email support@firebellytea.com and we’ll help you finish your order.

Not right now. We ship to addresses in Canada and the US only.

Visa, Mastercard and American Express, plus Shop Pay, Apple Pay and Google Pay. Firebelly digital gift cards work too.

One code per order. Codes can’t be combined, so pick the one that saves you the most.

Tax is based on the address your order ships to. You see the exact amount at checkout before you pay.

You don’t need a password. Log in with your email and we’ll send you a one-time 6-digit code. Type it in and you’re in.

No code after a couple of minutes? Check your spam folder.

Yes. Add it to your cart and enter their address for shipping at checkout. Our sets and bundles are a good place to start, or send a digital gift card.

Yes. Our tea is on the shelf at stores across Canada and the US. Find one near you on our store locator.

Every whole leaf tea and herbal blend we sell is certified organic. You can see it on each tea’s page.

Our matcha is the one difference. It’s ceremonial-grade Japanese matcha, shade-grown, stone-milled and third-party tested, but the matcha itself isn’t certified organic. The yuzu, ginger and turmeric in our flavoured matchas are organic.

No. Our teas taste like what’s in them. The vanilla in The Crowd Pleaser is real Madagascar vanilla. Paradise is chamomile from Croatia, lavender from Albania and lemon verbena from Paraguay.

What’s on the ingredient list is what’s in the bag.

No. We don’t add sugar or sweeteners. Some blends taste sweet on their own, from real apple, carob, licorice root or cocoa.

Every tea’s page lists its full ingredients. Two to know: The Crowd Pleaser contains almonds, and Dark Chocolate Shake contains barley.

None of our teas contain wheat. Dark Chocolate Shake contains barley, which has gluten. Our teas aren’t made in a gluten-free facility, so if you have celiac disease or a serious allergy, please email support@firebellytea.com before you order.

Our black teas, green teas and matchas have caffeine, and so does No Ordinary Joe, which is made with roasted yerba mate. All our other herbal teas are caffeine free.

See the caffeine-free teas

It depends on the tea and how long you steep it. As a guide, the US FDA lists about 71 mg in a 12 oz cup of black tea and 37 mg in green tea. Brewed coffee has 113 to 247 mg.

A shorter steep gives you less.

Dry tea keeps a long time, but its flavour slowly fades. Seal the pouch after each use and keep it somewhere cool and dry, out of the sun.

One tablespoon of leaves for one cup. For iced tea or a latte, use two. Matcha is different: ½ teaspoon for a bowl, or ¾ to 1 teaspoon for a latte. Each tea’s page has its own steps.

• Black tea: 88°C (190°F), 2 to 5 minutes
• Green tea: 77°C (170°F), 2 to 3 minutes
• Herbal tea: 88°C (190°F), 5 to 7 minutes
• Matcha: 77°C (170°F), whisk until frothy

No thermometer? Boil the water. For black and herbal tea, let it cool for 1 to 2 minutes. For green tea and matcha, let it cool for about 5 minutes. Boiling water makes green tea and matcha taste bitter. More in our Brew guides.

Boil the water and let it cool for about 5 minutes, to about 77°C (170°F). Add ½ teaspoon of matcha (about 1 g) to a bowl, pour in 1 cup of the water and whisk until frothy.

For a latte or iced matcha, use ¾ to 1 teaspoon, then add frothed milk or pour it over ice.

Yes. Use 2 tablespoons of leaves, brew it hot, then pour it over ice or chill it in the fridge.

A strainer and a cup. Our Tea Strainer fits in any cup and comes with a little cup to rest it in. On the go, the Stop-Infusion Travel Mug lets you stop the steep when your tea is ready.

Open a tea’s page, choose Subscribe & save, and pick how often it comes: every 30, 60 or 90 days on most teas. We send it on that schedule and charge you for each delivery. Shipping is free on every delivery after your first order.

Each tea’s page shows the subscription price right next to the one-time price, so you can see the difference before you choose.

Subscribe while a tea is on sale and your first delivery gets the sale price, plus your 15% off. From your second delivery on, you pay 15% off our regular price, and shipping is free.

Yes, anytime. Log in to your subscription to skip a delivery, swap teas, change how often it comes, or cancel.

Most teas, yes. If a tea’s page doesn’t show Subscribe & save, that one isn’t on subscription yet.

Yes. Our tea is on the shelf at stores across Canada and the US. Tell us about your business on our Wholesale page.

We work with spas, saunas, yoga and Pilates studios and massage studios. See how it works on our Studios & spas page.

Our Practitioner program is made for naturopaths, nutritionists, herbalists and other practitioners. See how it works and apply there.

Yes. Send us a note on our Wholesale page and tell us about your team.